Privacy Policy

Welcome to TellJen.com ("TellJen", "we", "us", or "our"). We are committed to protecting your privacy and ensuring transparency about how we handle your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights and choices you have.

1. Information We Collect

a. Information You Provide

• Account Data: Name, email, company, and other registration details when you sign up.
• Payment Data: Billing contact details, payment card information (processed by our payment processors).
• Interview Data: Content of interviews and responses provided by prospects.

b. Automatically Collected Information

• Usage Data: IP addresses, browser type, device information, pages visited, time spent on our site.
• Cookies and Similar Technologies: We use cookies and similar tools to improve functionality and analytics.

2. How We Use Your Information

We use your data to:

• Provide, operate, and improve our services.
• Analyze interviews and generate reports using AI/large language models (LLMs).
• Communicate with you about updates, offers, or support issues.
• Comply with legal obligations.

3. AI and Large Language Models

Our platform uses AI systems, including large language models, to analyze and summarize interview responses. While we take reasonable measures to protect the confidentiality of data, using AI tools involves processing data with third-party vendors under strict agreements.

• We only make reasonable efforts to secure and keep your data confidential.
• Authorized TellJen employees may access transcripts or data strictly for quality control, support, or system improvement.

4. How We Share Information

We do not sell your personal data. We may share information with:

• Service Providers: Vendors who help us operate our services (like hosting, payment processors, email services).
• Legal & Compliance: When required by law or to protect rights, property, or safety.

5. Data Security

We use industry-standard safeguards (encryption, access controls, etc.) to protect your data. However, no system can guarantee absolute security. By using TellJen, you acknowledge and accept this risk.

6. Data Retention

We retain your data as long as necessary to fulfill the purposes described in this policy, unless a longer retention is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access or correct your personal data.
• Request deletion of your data.
• Object to certain uses or request data portability.

To exercise these rights, email us at privacy@telljen.com.

8. International Transfers

Your data may be processed in the United States and other countries where our providers operate. These locations may have data protection rules different from your country.

9. Updates to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we'll notify you via the service or by email.

10. Contact Us

Have questions or concerns?
Email: privacy@telljen.com